Exceptional Customer Service & Visitor Servicing
By Mornington Peninsula Regional Tourism
Date and time
Tue, 23 May 2017 9:30 AM - 12:30 PM AEST
Location
MPRT Industry Centre
3/475 Moorooduc Hwy Moorooduc, Victoria 3930 AustraliaRefund Policy
Contact the organiser to request a refund.
Description
In a world where everyone is connected and visitor information is readily available, the customer experience is your brand. And without defining these experiences, brands can become victim to whatever people feel and share online. In this training discover why great products, creative marketing, and delightful customer service are no longer enough to win customers. We'll unlock why the future of business is experiential and show you how to create and cultivate meaningful experiences.
The Wins:
- Customer expectations and creating meaningful experiences
- Explore the customer journey from dreaming to doing
- The cost of complaining and what happens when you don't deliver
Cost: $33 (MPRT partners), $99 (Non-Partners)
Spaces are limited so register your space now!